Summary: Mooxy is a mobile repairing learning platform. We collect only the information necessary to provide our services including video courses, PDF schematics, expert chat, and community features. We do not sell your personal data to third parties.
1. Introduction
Welcome to Mooxy ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Mooxy (the "App"), available on the Google Play Store. Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register or use our App:
- Name - to personalize your profile and experience
- Email Address - for account verification and communication
- Mobile Phone Number - for OTP-based authentication and login
- Profile Picture - optional, for your user profile
- Google Account Information - if you choose to sign in via Google (name and email only)
2.2 Payment Information
We use third-party payment gateways (Razorpay and PhonePe) to process payments for course purchases, chat plans, and wallet top-ups. We do not store your credit/debit card numbers, UPI IDs, or bank account details on our servers. All payment data is handled securely by the respective payment processors.
2.3 Device Information
We collect certain device information to ensure app security and functionality:
- Unique Device ID - for device-based authentication and preventing unauthorized access
- Device Model & OS Version - for compatibility and troubleshooting
- Phone State - to manage interruptions during video playback
2.4 Usage Data
We collect anonymized usage data through Firebase Analytics to improve the App experience:
- App open/close events
- Screen views and navigation patterns
- Course purchase and viewing activity
- Crash reports via Firebase Crashlytics
2.5 Chat & Communication Data
When you use our Expert Chat feature, we store:
- Text messages exchanged with experts
- Images, audio recordings, and video files shared within chats
- Chat metadata (timestamps, read status)
2.6 Biometric Data
We use on-device biometric authentication (fingerprint/face recognition) for secure access. Biometric data is processed locally on your device and is never transmitted to or stored on our servers.
3. Permissions We Request
The App requests the following device permissions:
- Camera - to capture images for chat, profile picture, and identity verification
- Microphone - to record voice messages in expert chat
- Storage (Read/Write) - to access and save media files for chat and course content
- Location - for location-based service optimization
- Notifications - to send push notifications about courses, offers, and chat messages
- Phone State - to detect calls and manage media playback
- Biometric (Fingerprint/Face) - for secure app authentication
- Internet - required for app functionality
4. How We Use Your Information
We use the collected information for the following purposes:
- Account Management - to create and manage your user account
- Service Delivery - to provide video courses, PDF schematics, flash files, diode solutions, and other educational content
- Expert Chat - to facilitate real-time communication with mobile repair experts
- Community Features - to enable group discussions and file sharing among members
- Payment Processing - to process course purchases, chat plan subscriptions, and wallet transactions
- Push Notifications - to send important updates, course reminders, and promotional offers via Firebase Cloud Messaging
- Security - to detect unauthorized access, prevent fraud, and enforce device-based restrictions
- Analytics - to understand usage patterns and improve app performance
- Customer Support - to respond to your queries and resolve issues through our support system and AI chatbot
5. Third-Party Services
We use the following third-party services that may collect information:
6. Data Storage & Security
We implement industry-standard security measures to protect your data:
- All data transmission is encrypted using HTTPS/SSL protocols
- User passwords are stored in encrypted/hashed format
- Device-level security checks (root detection, emulator detection, developer mode detection) are implemented to prevent unauthorized access
- Biometric authentication is available for additional security
- Payment data is handled entirely by PCI-DSS compliant payment processors
Your data is stored on secure servers. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you wish to delete your account, you may contact us and we will delete your personal data within 30 days, except where we are required to retain it by law.
8. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers - with trusted third-party service providers who assist in operating our App (payment processors, analytics providers, cloud hosting)
- Legal Requirements - when required by law, court order, or governmental authority
- Safety - to protect the rights, property, or safety of Mooxy, our users, or the public
- Consent - with your explicit consent for any other purpose
9. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
10. Your Rights
You have the following rights regarding your personal data:
- Access - request a copy of your personal data
- Correction - request correction of inaccurate personal data
- Deletion - request deletion of your account and personal data
- Opt-out - unsubscribe from promotional notifications at any time through app settings
- Data Portability - request your data in a portable format
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy within the App and updating the "Last Updated" date. Your continued use of the App after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: